Privacy Policy

Gaia Escapes (“we,” “our,” “us”) values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website https://www.gaiaescapes.com contact us, or use our travel services.

By using our website or booking any of our services, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of our website and services.

1. Scope

This Privacy Policy applies to all visitors (“you,” “your”) accessing our website or communicating with us through any sales channel, including phone, email, or social media. It does not apply to third-party websites linked from our site, whose privacy practices we do not control. We recommend reviewing their policies before sharing any information.

2. Information We Collect

We may collect the following personal information when you interact with us:

  • Contact Information: Name, phone number, email address, postal address.
  • Travel Details: Passport number, date of birth, gender, frequent flyer number, special travel preferences.
  • Payment Details: Credit/debit card or banking information (collected securely via our payment gateway — not stored by us).
  • Booking Information: Travel dates, destinations, accommodation, and activity preferences.
  • Technical Data: IP address, browser type, device details, and pages visited (collected via cookies and analytics tools).

We do not knowingly collect data from minors. If we discover such information, we will delete it promptly.

3. How We Use Your Information

Your personal information may be used for the following purposes:

  • To process bookings and reservations with hotels, airlines, transport providers, and other travel partners.
  • To communicate important updates about your booking or our services.
  • To personalize travel experiences based on your preferences.
  • To comply with legal obligations and prevent fraudulent activity.
  • To improve our website, services, and customer experience.

We do not sell or rent your personal information to third parties.

4. Sharing of Information

We may share your information only with:

  • Authorized Service Providers – airlines, hotels, local tour operators, activity providers, etc., to fulfill your bookings.
  • Payment Processors – secure gateways for processing transactions.
  • Legal Authorities – if required by applicable law or in response to valid legal requests.

We ensure that any third party handling your data follows strict confidentiality and security measures.

5. Data Security

We take appropriate physical, technical, and organizational measures to protect your data from unauthorized access, loss, misuse, or alteration.
While we strive to safeguard your information, no system can be completely secure, and we cannot guarantee absolute security of data transmitted over the internet.

6. Cookies & Tracking Technologies

Our website may use cookies to enhance your browsing experience and analyze site performance. You can adjust your browser settings to block or delete cookies, though some features of the site may not function properly without them.

7. Your Rights

Subject to applicable laws, you have the right to:

  • Access, correct, or update your personal information.
  • Withdraw consent for certain processing activities.
  • Request deletion of your data (unless retention is required by law).
  • Opt-out of marketing communications.

To exercise your rights, contact us at namrata@gaiaescapes.com

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website, with the “Effective Date” updated accordingly. Continued use of our website after changes indicates your acceptance of the revised policy.